OrderCancellation

Details of a cancelled order or of a cancellation request.

autoAcceptAt
Type: Format: date-timenullable
required

While the order is cancellation_requested, when the system accepts the request by itself and refunds the buyer unless the seller ships first. null otherwise.
cancelledAt
Type: stringFormat: date-time
required

When the cancellation was recorded. For an order in cancellation_requested this is when the buyer asked; once the order is cancelled it is when the cancellation took effect.
cancelledBy
Type: stringenum
required

Who cancelled the order.
values
- buyer
  
  The buyer made this change.
- seller
  
  The seller made this change.
- system
  
  CardNexus made this change.
reason
Type: string
required

The cancellation reason code.
reasonText
Type: stringnullable
required

A free-text note about the cancellation. null when none was given.
requestedAt
Type: Format: date-timenullable
required

When the buyer asked to cancel, for a cancellation that began as a buyer request. null for any other cancellation.

Examples

{
  "cancelledBy": "buyer",
  "reason": "changed_mind",
  "reasonText": null,
  "cancelledAt": "2026-06-12T14:20:00.000Z",
  "requestedAt": "2026-06-10T09:00:00.000Z",
  "autoAcceptAt": null
}

OrderTrackingEvent

SellerFee